Welcome to Vidura Yala Safari (“we,” “our,” or “us”). We are deeply committed to protecting your privacy and ensuring the absolute security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website yalasafarijeeptour.com and utilize our safari booking and transportation services.
1. Information We Collect
Personal Information: When you book a safari tour, request a custom package, or contact our team, we may collect the following personal information:
• Full name
• Address
• Phone number and WhatsApp contact details
• Passport information (essential for national park entry permits and local transit compliance)
• Date of birth and nationality
• Hotel, villa, or accommodation details for pick-up/drop-off logistics
• Payment information (processed securely through our authorized payment gateways)
• Special requirements (such as vegetarian or vegan dietary requests, or specific accessibility needs)
Automatically Collected Information: When you browse our website, we may automatically log:
• IP address
• Browser type and version
• Operating system
• Specific pages visited, timestamps, and time spent on those pages
• Referring website addresses
• Device parameters (e.g., mobile, tablet, or desktop)
2. How We Use Your Information
We use the data we collect strictly to:
• Process, verify, and confirm your private safari tour reservations.
• Communicate vital booking data, including automated confirmations, pick-up reminders, and route updates.
• Coordinate precise hotel pick-up and drop-off transfers across designated destinations (such as Tissamaharama, Ella, Tangalle, or Hiriketiya).
• Execute secure client payment transactions through our invoicing portals.
• Provide responsive customer support and resolve text or email inquiries.
• Enhance our website performance, layout, and service packages.
• Comply with legal requirements set forth by Sri Lankan tourism authorities and the Department of Wildlife Conservation (DWC).
• Mitigate fraud and guarantee the security of our online booking systems.
3. Third-Party Booking Platforms
We accept direct bookings through yalasafarijeeptour.com alongside trusted independent travel marketplaces and distribution channels, including:
• Tripadvisor
• Viator
• GetYourGuide
• Other integrated third-party booking agents
Please note: Where you book a tour using a third-party platform, that specific platform’s own privacy policy will independently apply to the data you provide to them.
4. Payment Security
All client payments are processed exclusively through secure, PCI-DSS-compliant transaction networks. Card data is transmitted using modern secure socket encryption techniques. Vidura Yala Safari does not store, log, or maintain full credit card details or CVV codes on our own local servers.
5. How We Share Your Information
We strictly enforce a policy against selling your personal data to any external parties. We disclose your information only under the following strict conditions:
Service Providers: Trusted third-party entities who directly assist us in maintaining our website, deploying secure invoice links, or executing our communications.
Safari Guides and Drivers: Sharing critical operational data (such as names, passenger counts, and pick-up hotels) with our field staff to properly execute your safari experience.
Legal Requirements: When mandated by law, court orders, or Central Bank regulations to comply with a valid legal process within Sri Lanka.
Protection of Rights: To safeguard the safety, legal rights, and physical security of our staff, our passengers, and the wildlife operations inside the parks.
6. Cookies & Tracking Management
To measure site traffic and optimize user experiences, we log web analytics in two specific ways—only one of which requires browser cookies:
Internal Server Measurements (No Cookies – Always Active): We monitor raw page views and the progressive steps of our booking engine directly on our own local servers. This method does not deploy tracking cookies, generates no persistent marketing IDs, and shares zero metrics with outside partners. This records purely anonymous, aggregated trends.
Google Analytics Analytics (Cookies – Opt-In Only): This allows our team to identify search terms or referral websites that drive traffic to our platform. If explicitly accepted via our cookie consent banner, it deploys analytical cookies (_ga and _ga_*) in your browser which can remain for up to two years. If you decline, your browser will block all contact with Google infrastructure, and no such cookie will build.
We explicitly do not deploy behavioural
advertisement cookies, tracking pixels, or cross-site marketing networks to sell your web history to advertisers. You can easily adjust your preferences at any time using the Cookie Settings link located in our website footer.
7. Your Legal Rights
Depending on your country of residence, you may hold specific data privacy rights under applicable local laws (such as GDPR, UK GDPR, or equivalent frameworks), which include:
Access: Requesting a complete digital copy of the personal info we hold about you.
Correction: Amending inaccurate or incomplete fields in your reservation records.
Deletion: Requesting that we erase your personal data, subject to ongoing legal or accounting archiving retention laws.
Restriction & Objection: Restricting how we process your information or objecting to specific collection pathways.
Consent Withdrawal: revoking consent for any future updates or administrative communications at any time.
8. Data Security Architecture
We employ appropriate administrative and technical safeguards to keep your personal records secure, including:
• SSL/TLS encryption configurations for all incoming and outgoing data transmissions across our domain.
• Secured servers, administrative databases, and firewalls.
• Regulated internal access controls limiting customer profile data only to essential personnel.
• Systematic internal reviews of our payment workflows.
While we utilize industry-standard protections, please note that no system of digital transmission over the internet can be guaranteed as 100% secure.
9. Data Retention
We retain personal information only for the duration required to satisfy the operational workflows highlighted in this privacy statement, including fulfilling our safari packages, meeting statutory accounting parameters in Sri Lanka, and satisfying tax compliance tracking.
10. Children’s Privacy
Our booking and digital safari services are not designed for or targeted to minors under the age of 18. We do not deliberately harvest information from children. If we identify that a minor has submitted personal profile details without verified parental approval, it will be deleted immediately.
11. International Data Transfers
Because we service international guests arriving from all over the world, your reservation details will be transmitted across international borders and processed on systems located in Sri Lanka. We take all reasonable care to ensure your personal profiles are protected with identical security standards as outlined throughout this policy.
12. Third-Party Web Links
Our website and blog sections may contain links pointing out to external sites (such as national park resources or travel directories). We maintain no control over the privacy architectures or material on those external networks, and we advise reading their respective terms upon exit.
13. Marketing Opt-Out
If you wish to stop receiving updates or non-essential tour notifications from our team, you can opt out instantly by clicking the Unsubscribe link inside any received email or by messaging our support line directly via email or WhatsApp.
14. Amendments to This Policy
We reserve the right to revise this Privacy Policy periodically. Any structural changes will be immediately published to this page alongside a modified “Last Updated” value at the top of the policy framework.
15. Contact Us
For any issues, legal requests, or general inquiries regarding this privacy framework, contact our administration office:
Email: info@yalasafarijeeptour.com
Hotline (Sri Lanka): +94 77 291 6720
Hotline (United Kingdom): +44 7404 800531
WhatsApp Contact: +94 77 837 4823(Adjusted to official format)
Official Business Address: Vidura Yala Safari Tours, 149, Andaragasyaye, Magama, Tissamaharama, Sri Lanka.