1. Cancellations by the Client:
To cancel an active reservation, you must email your request and booking reference directly to info@yalasafarijeeptour.com.
Up to 24 hours before tour start:
Full refund of payments received, minus any transactional, bank, or credit card processing fees.
Less than 24 hours before tour start / No-Show:
Strictly no refund will be issued.
Refund Processing Time:
Approved refunds are processed within 3–5 weeks. International remittances may face additional delays subject to Sri Lankan Central Bank regulations.
Cancellations by Us:
In the rare event that we must cancel your tour due to severe weather, safety concerns, or unexpected park closures:
Before departure:
A 100% refund of the tour cost will be issued.
After tour commencement: A pro-rata refund will be issued strictly for the cancelled portion of the safari.
2. Amendments, No-Shows, & Fleet Management Tour Changes:
Any request to change your tour date, group size, or pick-up location details must be sent to info@yalasafarijeeptour.com at least 24 hours prior to departure.
All changes are subject to jeep and tracker availability and may incur extra charges.
No-Shows: Failure to appear at the designated pick-up time and location without explicit prior notice will be treated as a late cancellation; no refunds or rescheduling will apply.
Vehicle Capacity Limits:
To ensure total safety, tracking compliance, and optimal 360° photographic angles, each private jeep operates with a strict maximum capacity of 7 passengers.